RT Bank

Welcome

Our Commitment

RT Bank is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that banking services should be accessible to all customers, regardless of their abilities. This commitment extends to our:

  • Website and online banking
  • Mobile applications
  • ATMs and kiosks
  • Branch locations
  • Customer service channels

Standards and Guidelines

We aim to conform to the following accessibility standards:

  • WCAG 2.1 Level AA: Web Content Accessibility Guidelines
  • Section 508: U.S. accessibility standards for electronic content
  • Iraqi Accessibility Standards: Local regulations for accessible services

Accessibility Features

Website Accessibility

  • Keyboard Navigation: Full website functionality accessible via keyboard shortcuts
  • Screen Reader Support: Compatible with JAWS, NVDA, VoiceOver, and TalkBack
  • Adjustable Text: Ability to resize text up to 200% without loss of functionality
  • Color Contrast: High contrast ratios meeting WCAG guidelines
  • Alternative Text: Descriptive alt text for all images and graphics
  • Clear Navigation: Consistent and predictable navigation structure
  • Skip Links: Ability to skip to main content

Mobile App Accessibility

  • VoiceOver (iOS) and TalkBack (Android) support
  • Adjustable font sizes
  • High contrast mode
  • Simple and intuitive interface
  • Voice commands support

ATM Accessibility

  • Audio instructions for visually impaired customers
  • Braille labels on keys
  • Adjustable screen height
  • Headphone jack for private audio guidance
  • Larger font options

Branch Accessibility

  • Wheelchair-accessible entrances and facilities
  • Accessible teller counters
  • Hearing loop systems for customers with hearing aids
  • Sign language interpretation services (upon request)
  • Accessible parking spaces
  • Clear signage with large fonts

Assistive Technologies Supported

Our digital platforms work with the following assistive technologies:

  • Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
  • Screen Magnifiers: ZoomText, Windows Magnifier
  • Speech Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
  • Alternative Input Devices: Switch controls, eye-tracking devices

Ongoing Efforts

We are continuously working to improve accessibility through:

  • Regular accessibility audits and testing
  • User testing with people with disabilities
  • Staff training on accessibility best practices
  • Consultation with accessibility experts
  • Implementation of user feedback
  • Updating our accessibility policies

Known Limitations

While we strive for full accessibility, we acknowledge the following limitations:

  • Some third-party content may not be fully accessible
  • Legacy PDF documents may not meet current standards
  • Some older branch locations may have limited physical accessibility

We are actively working to address these limitations.

Feedback and Assistance

Your feedback helps us improve accessibility. If you encounter any accessibility barriers:

Report an Issue

  • Email: info@rtb.iq
  • Phone: +964 66 211 0010
  • Online Form: Available at rtb.iq/accessibility/feedback

When reporting an issue, please provide:

  • Description of the problem
  • Page or feature where you encountered the issue
  • Assistive technology you were using (if applicable)
  • Browser and operating system information

Request Assistance

If you need assistance accessing our services:

  • Call our dedicated accessibility support line
  • Visit any branch location for in-person assistance
  • Schedule an appointment with an accessibility specialist
  • Request alternative formats for documents

Alternative Formats

We can provide information in alternative formats upon request:

  • Large print documents
  • Braille documents
  • Audio recordings
  • Electronic formats compatible with screen readers
  • Simplified language versions

Please allow 3-5 business days for alternative format requests.

Third-Party Content

While we strive to ensure accessibility across all content, some third-party content and plugins may not be under our direct control. We work with vendors to ensure they meet accessibility standards.

Contact Us

For questions about accessibility or to request accommodations:

  • Accessibility Team: info@rtb.iq
  • Phone: +964 66 211 0010
  • Hours: Sunday-Thursday, 8:00 AM - 3:00 PM

Last Updated: January 2025

We review and update this statement annually or when significant changes occur.