Frequently Asked Questions

To open an account, please visit any of our branches with valid identification and required official documents. For more information, please contact our Customer Service team.

Our branches are open from 8:00 AM to 3:00 PM. Customer Service is available 24/7.

You can call us at 0662110010 or email CallCenter@rtb.iq.

Card declines may occur due to expired cards, insufficient funds, incorrect PIN entry, or attempted use on unsupported device. Please contact Customer Service for specific information about your transaction.

You can activate your card through our mobile app, at any of our ATMs, by calling Customer Service, or by visiting a branch.

For lost or damaged cards, contact Customer Service at 0662110010, email CallCenter@rtb.iq or visit any branch.

Fees vary by account type and services used. Please visit our website's price list, contact customer service, or speak with a branch representative for detailed fee information.

• Domestic transfers: Use our mobile app, online banking, or visit a branch • International transfers: Provide complete beneficiary details including SWIFT code and IBAN through our branches or online banking platform

• Domestic transfers: Immediate • International transfers: 2-5 business days, depending on destination country and correspondent banks

There may be a delay from your employer or a banking issue. Please contact our Customer Service team to review recent account activity and investigate any delays.

To update your phone number or other personal details, please visit any branch with valid identification.

Download our mobile app from your device's app store and follow the registration process, or contact Customer Service for assistance.

Visit our website's branch/ATM locator or contact Customer Service for the nearest locations.

Submit a request via email to our Customer Service team or visit any branch to apply for a limit increase.

Yes, Western Union services are available at our branches during regular operating hours.

If a transaction remains pending for an extended period, please contact Customer Service via email or visit a branch for assistance.

Card international usage varies by card type. Please contact Customer Service to verify your card's international capabilities and activate overseas usage if available.

International incoming transfers are subject to a 4% processing fee.

Please contact your ministry for clarifications.

For disputes or issues with online transactions, please email our Customer Service team with transaction details for investigation.

You must send an email.