Welcome
Introduction
At RT Bank, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Last updated: January 2025
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Identity Information: Full name, date of birth, national ID number, passport details
- Contact Information: Email address, phone number, residential address, mailing address
- Financial Information: Bank account details, transaction history, credit history, income information
- Employment Information: Employer name, occupation, work address
- Documentation: Copies of identification documents, utility bills, employment letters
Automatically Collected Information
When you access our services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location data (with your permission)
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Opening and managing your bank accounts
- Processing transactions and payments
- Providing customer support
- Communicating about your account and services
Security and Compliance
- Verifying your identity (KYC requirements)
- Preventing fraud and unauthorized access
- Complying with legal and regulatory obligations
- Detecting and preventing money laundering
- Meeting anti-terrorism financing requirements
Business Operations
- Improving our products and services
- Conducting market research and analysis
- Sending marketing communications (with your consent)
- Managing risk and internal operations
Information Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who provide services on our behalf, including:
- Payment processors
- Cloud storage providers
- Customer support platforms
- Marketing and analytics services
Regulatory and Legal Authorities
- Central Bank of Iraq
- Financial regulatory bodies
- Law enforcement agencies (when required by law)
- Courts and legal proceedings
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
- Access Controls: Strict authentication and authorization measures limit access to your information
- Physical Security: Our data centers are secured with 24/7 monitoring and controlled access
- Regular Audits: We conduct periodic security assessments and penetration testing
- Employee Training: All staff receive regular training on data protection and security best practices
Your Rights
Under Iraqi law and our policies, you have the right to:
- Access: Request a copy of your personal information
- Correction: Request corrections to inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal requirements)
- Objection: Object to certain processing of your information
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact our Data Protection Officer at privacy@rtb.iq
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements (typically 10 years for financial records)
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
International Data Transfers
Your information may be processed and stored in countries outside Iraq. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice in our mobile app
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@rtb.iq
- Phone: +964 750 123 4567
- Address: RT Bank Headquarters, Baghdad, Iraq
- Data Protection Officer: dpo@rtb.iq